1. General Terms & Conditions

These terms and conditions relate to your use of the website. If you use the website in any manner, it will be concluded that you have unconditionally accepted all the terms and conditions. If you do not agree to all the terms and conditions of this website, you may not access the website or use any services associated with it.  

Users who eligible to use the website are those who are 18 years and above. If you are under 18 years, the website must only be used under the supervision of a parent or legal guardian.

They online e-commerce platform that enables Veganite Store to sell products to you is provided by Woocommerce.

2. Disclaimer

Any person who accesses and uses this website and relies on the information provided in this website does so at his/her own risk. Veganite Store has put in place reasonable measures to ensure that the contents of this website are accurate. However, Veganite Store does not accept any responsibility for any errors and/or omissions on this website.

3. Shipping & Delivery

The product prices displayed on the Veganite Store website is in South African Rands. Prices are inclusive of Value Added Tax (VAT).

Orders placed via the Veganite Store website do not include delivery. As a customer you have two options, either to collect the product or contact us for a quote to deliver in your respective area. We deliver nationwide in South Africa, and for a precise quotation, kindly furnish us with your delivery address on sales@veganitestore.co.za.

Orders are processed once full payment has been made.

Veganite Store reserves the right to cancel at any time all orders for which full payment has been received but the product is not yet dispatched or delivered. In the event that Veganite Store elect to exercise this right, the customer will receive a full refund.

4. Return & Refund Policy

Returns and Shipping

Our returns policy is effective for 14 days from the date of purchase and this is the period in which you can return the product for an exchange or get a refund.

To accept the being returned, the item/s must be unused, in the same condition that you received it, and must be in its original packaging (excluding pizza ovens). Furthermore, a receipt or proof of purchase must be provided to Veganite Store.

The product you are returning must be posted to: Veganite Store, Block 4, Unit 86, 8 Incubation Drive, Extension 15, Riverside View, Fourways, Johannesburg, South Africa. It is your responsibility to pay for shipping costs and if we pay for shipping costs, the cost will be deducted from the refund due to you.

It is advisable that a reputable company offering shipping services be used. Veganite Store cannot guarantee that the item returned will be received.

Refunds

If your product being returned is accepted by Veganite Store, you will be notified either telephonically or via email about the approval or rejection of your refund and reasons thereof. If your product return is approved, you will be refunded using your original payment method within 10 business days. Refunds will only be applicable to regular priced products and not on sale products.

5. Exchanges

Veganite Store will replace items on condition that they are defective or damaged. In order to exchange your item with the same product, you can send an email to sales@veganitestore.co.za. You also be required to send your item to: Veganite Store, Block 4, Unit 86, 8 Incubation Drive, Extension 15, Riverside View, Fourways, Johannesburg, South Africa.

6. Products

Veganite Store will replace items on condition that they are defective or damaged. In order to exchange your item with the same product, you can send an email to sales@veganitestore.co.za. You also be required to send your item to: Veganite Store, Block 4, Unit 86, 8 Incubation Drive, Extension 15, Riverside View, Fourways, Johannesburg, South Africa.

7. Accuracy of billing and account information

By using this website, you are made aware and agree to provide current, complete and accurate billing and account information for all purchases made at Veganite Store. You further agree to update your account and any relevant other information, including your contact number, email address and credit and/or bank card details, and expiry dates. This will assist to complete your transactions and contact you as and when needed.

8. Customer Care

If you have a complaint or experience an issue with your purchase, you can contact us on admin@veganitestore.co.za. The matter will be investigated diligently and our team endeavour to resolve the issue promptly.